Question 1

Where are you based?

Accepted Answer

We're based in LIC, NYC (43-01 22nd street), just minutes from the E and M trains (Court Square station stop).

Question 2

Are any special promotions offered?

Accepted Answer

-Yes, check packages!

-10% student discount offered (must provide proof of enrollment)

-10% discount is offered to returning clients

-Additionally, 1 complimentary 30-minute self-tape session is also provided for a purchase of a headshot/ video reel session

**For student/returning client discounts, please use Zelle, Cash App, Venmo, or Cash as payment method. For questions about your discount eligibility or discounted rate, feel free to email us! **

Question 3

What payment methods do you accept?

Accepted Answer

In addition to credit card payments, Zelle, PayPal, Apple Pay, Cash App, Venmo, and Cash are also accepted.

Question 4

What's your policy on cancellations/rescheduling?

Accepted Answer

Cancellations made 48 hours in advance of the shoot are eligible for a full refund. 
If you cancel or do not show up within 24 hours of your scheduled appointment, you will be charged 50% of the total fee.

Question 5

Do you schedule shoots on weekends?

Accepted Answer

Yes!

Question 6

What’s the process for booking a session?

Accepted Answer

** For Casting and Concept Art services, you will be receiving an NDA via email. **

** A mandatory video call (approximately 10 minutes) via Zoom/ Google Meet is required to go over project needs for Video Reel, Concept Art, Casting, Production & Post-Production services before any booking is confirmed. **

Kindly fill out the Google Form for your desired service(s).
We’ll follow up via email (info@soulsentinelproductions.com) to schedule a brief video call and go over your project needs (for services which require a video call).
You will receive a link to book your session and view payment options for the initial deposit (if you choose not to pay in full in advance).

** You can skip all of the above and go straight to booking for Headshot/Self-Tape/Slate-Shot/Monologue/Reel-Editing services. Filling out the Headshot form is recommended but not required. **

FAQ